Position Summary:
Are you passionate about driving quality excellence across complex digital solutions while mentoring and leading high-performing QA teams? At Kensium, we empower retailers, wholesalers, and distributors through unified eCommerce and ERP solutions that streamline operations, enhance customer experiences, and fuel growth.
This role is ideal for someone who combines deep QA expertise with leadership capabilities, thrives in a fast-paced environment, and is committed to delivering flawless customer experiences.
As a Senior Quality Analyst, you will:
- Own and lead the QA process across multiple projects, from requirement analysis to final release.
- Design and execute comprehensive test plans, scenarios, cases, and scripts (manual and automated).
- Collaborate closely with developers, project managers, and business analysts to ensure seamless delivery.
- Identify, document, and track defects, driving resolution and continuous improvement.
- Champion quality by proactively suggesting enhancements to processes, tools, and standards.
We’re looking for someone who is:
- Detail-oriented with a strong analytical mindset.
- Proactive, curious, and committed to continuous learning.
- Skilled in both manual and automated testing (Selenium, JIRA, Postman, etc.).
- A clear communicator who can translate technical findings into actionable insights.
- Passionate about delivering excellence and ensuring client satisfaction.
Join Kensium! Recognized for innovation and excellence in digital commerce. If you're serious about your next career move and want to make a real impact, Kensium is the ideal place to grow.
Key Responsibilities:
- Champion end-to-end quality assurance across multiple projects, ensuring functional, performance, and user experience standards are consistently met.
- Define and evolve QA strategies, frameworks, and best practices aligned with Kensium’s delivery goals.
- Lead and mentor a team of QA Analysts, providing guidance, training, and performance feedback.
- Oversee test planning, execution, and reporting across concurrent projects.
- Ensure comprehensive test coverage through well-structured test cases, traceability matrices, and risk-based testing approaches.
- Drive adoption of automation and AI-powered testing tools to improve efficiency and accuracy.
- Work closely with Project Managers, Developers, Business Analysts, and Client Success teams to ensure quality is embedded throughout the delivery lifecycle.
- Participate in client meetings, demos, and release planning sessions, articulating QA strategies and outcomes with clarity and confidence.
- Act as a key decision-maker in release readiness assessments and go/no-go calls.
- Conduct root cause analysis for defects and implement preventive measures.
- Evaluate emerging QA tools, technologies, and methodologies to continuously enhance Kensium’s QA capabilities.
- Foster a culture of quality, accountability, and continuous learning within the QA team.
Experience and Skills:
Testing & Quality Leadership:
- 8-9 years of progressive experience leading QA across projects.
- Proven experience in leading and reviewing QA deliverables across ERP and Commerce platforms (Adobe Commerce, Shopify, BigCommerce, or similar).
- Ability to guide teams in designing and maintaining traceability matrices, ensuring full business coverage.
- Strong understanding of SDLC, STLC, Agile/Scrum, and CI/CD processes.
- Proficient with test management tools like JIRA; familiarity with automation and AI-based tools (Selenium, Playwright, etc.) preferred.
Collaboration & Client Management:
- Strong communicator, confident in building rapport with clients and internal teams.
- Comfortable initiating direct client conversations to clarify issues, provide updates, and foster transparency.
- Skilled in managing multiple teams and ensuring consistency across QA artifacts and delivery outcomes.
Analytical & Organizational Abilities:
- Quick learner – able to grasp the essence of new systems or platforms and align testing strategies accordingly.
- Excellent analytical mindset with a keen eye for downstream and upstream business impacts.
- Mentors Analysts, encourages ownership, and reinforces best QA practices.
- Strategic thinker who can balance detail orientation with delivery urgency.
Personal Attributes:
- Self-motivated, proactive, and accountable.
- Confident in client communication and relationship building.
- Adaptable in managing multiple priorities across varied business domains.
- Passionate about quality, learning, and mentorship.
- Realistic yet optimistic — focused on finding solutions, not just identifying problems.
Minimum Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 8–9 years of progressive experience in software quality assurance, with at least 2 years in a leadership or mentoring role.
- Strong domain knowledge in ERP and eCommerce platforms is highly preferred.
- Hands-on experience with test automation tools (e.g., Selenium, Cypress), API testing (e.g., Postman), and performance testing (e.g., JMeter).
- Familiarity with AI-based testing platforms and modern CI/CD pipelines.
- Excellent communication, leadership, and stakeholder management skills.
- Strong analytical and problem-solving skills.
- Proven ability to manage multiple priorities and deliver high-quality outcomes under tight deadlines.
