Support

Our customers have 24/7 access to our support team.
We’re always here to ensure you get  the most out of your investment. 

Our customers have 24/7 access to our support team. We’re always here to ensure you get the most out of your investment.

Product Documentation

From our POS and WMS, to our ERP products and we have useful guides that help you solve any doubt.

Submit a Ticket

Click below to submit a ticket and our team will respond promptly.

I wanted to take a moment to talk about the Kensium staff and the support that has been provided. I know it isn’t done often enough where someone takes the time to thank an organization for its work. But, I’m doing that. The response time of the staff was amazing. As a former U.S. Marine, being efficient and timely is a key component of a successful organization. I see that in Kensium. Good leadership combined with an amazing staff shows when working with Kensium

Valence Mitchell, Cortekx

Frequently Asked Questions

What are your support hours?

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How does one raise a support request with Kensium?

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Can I talk to a support person?

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Who determines the priority level of a ticket?

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What information can be provided when raising a ticket to help expedite resolution?

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What is the average response time for customer support requests?

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What is your customer satisfaction (CSAT) score?

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What are the priority levels for a support ticket, and what do they mean?

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How many hours / How much effort will Kensium spend on a ticket before reaching  out for specific approvals?

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