‍Leadershipand Team Development:

• Lead, mentor, and develop the QA team, ensuring alignment with Kensium’s core values and project goals.
• Oversee QA Managers and provide direction on team growth, skill development, and resource management.
• Foster an environment of proactive communication, collaboration, and innovation within the QA department.

Process Improvement and Automation:

• Establish and continuously refine QA processes, emphasizing automation to improve efficiency and reduce manual effort.
• Drive strategic initiatives to elevate testing accuracy and speed, leveraging automation tools where possible.
• Implement scalable processes that align with Kensium’s growing eCommerce and ERP practices.

Cross-Functional Collaboration:

• Work closely with the PMO, Solution Architects, Development Managers, and customers to integrate quality into every phase of project delivery.
• Proactively collaborate with Delivery teams and the broader organization to ensure quality standards are embedded in project planning, requirements gathering, and execution.
• Provide QA insights during UAT and SIT phases to improve testing outcomes and address customer needs.

Project Audits and Quality Reviews:

• Conduct project audits and reviews to ensure QA practices are adhered to and identify opportunities for improvement.
• Maintain detailed documentation of test cases, defect reports, and audit findings, ensuring transparency with stakeholders, including clients.
• Ensure consistent delivery of project audits, incorporating corrective actions where necessary to maintain high standards.

Resource Allocation and Project Readiness:

• Manage QA resources effectively, ensuring optimal allocation across projects based on complexity and deadlines.
• Collaborate with the CDO and other department heads to forecast resource needs and proactively address gaps in staffing and expertise.
• Align the QA team's capacity with incoming project demands from Sales, ensuring the department is always ready for high-quality project delivery.

Client Engagement and Issue Resolution:

• Serve as the escalation point for Related issues with clients, working to resolve them quickly and professionally.
• Develop and maintain strong relationships with clients, ensuring that their expectations for quality are met and that feedback is incorporated into Kensium’s QA processes.
• Communicate QA performance metrics and updates regularly to internal leadership and clients, showcasing Kensium’s commitment to quality.

Metric Driven Quality Control:

• Define and implement key metrics that assess the effectiveness of QA processes, including defect detection rates, test case coverage, and automation success.
• Monitor and report on these metrics to guide improvements, providing data-driven insights to the leadership team.
• Ensure that metric-driven governance becomes a foundation for the QA team's success and continuous improvement.

Key Performance Indicators (KPIs):

• Reduction in client-reported defects postdelivery.
• Improvement in test automation coverage and efficiency.
• Timely completion of QA deliverables aligned with project timelines.
• High client satisfaction scores regarding QA performance and issue resolution.
• Successful audits and process improvements integrated into delivery.

Level skills:

Technical Expertise:

• Strong understanding of manual and automated testing processes, tools, and methodologies.
• Experience with test automation frameworks and tools, with a proven ability to implement automation across QA teams.
• Familiarity with Jira and other defect-tracking systems.

Soft Skills:

• Exceptional leadership and communication skills, with an ability to influence across departments and levels of the organization.
• Strategic mindset with a strong focus on execution and driving measurable results.
• Ability to manage client relationships, balancing customer needs with quality assurance best practices.

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