Client Success Manager

Job Location: Chicago, IL



We are looking for a Strategic Client Success manager to play a critical role in building relationships with our top clients. The ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales and achieve his/her quotas. 

The CSM is typically responsible to maintain customer loyalty, upsell existing clients to new features within the product/service, fostering long-term relationships with their clients, facilitating overall client service, and also ensuring that his/her clients are achieving the goals and objectives they intend to, through Kensium's solutions and services.

Work mode - Hybrid.



  • As a Strategic Client Success manager, the candidate will represent Kensium and manage major clients. So, excellent communication skills with a customer service attitude is important
  • Ultimately, the CSM should be responsible for achieving sales quota and strategic client targets.
  • He or She should develop trust relationships with a portfolio of major clients and help retain the clients for a long time.
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand the relationships with existing Clients by continuously proposing solutions that meet their objectives
  • Work with Support, Project Management and Delivery teams to ensure the services are delivered to clients in a timely manner
  • Serve as the link of communication between key clients and internal teams
  • Resolve any issues and problems faced by clients and deal with complaints to maintain trust
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key client metrics
  • Collaborate with client stakeholders to understand upcoming strategic initiatives, projects, enrolment projections and provide information back to leadership for budget planning.

Skills and Expertise

  • 7 Plus years experience as a CSM or a key account manager
  • Experience in sales and providing ERP Services and solutions based on Client needs
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent organizational skills
  • Excellent Communication skills
  • Ability in problem-solving and negotiation
  • Ability to present ideas in business-friendly and user-friendly language
  • Ability to conduct and direct research into ERP/Ecommerce issues and products as required


* Please remember that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that the employee needs. In addition, duties, obligations, and activities may change at any time, with or without notice. 


Sound like you? Apply Today.

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