Associate - Client Success

Job Location: Hyderabad (Hi-tec city)



Kensium is currently seeking a Associate- Client Success to join in the client success team. We’re growing fast and invite you to join our amazing team.


Job Responsibilities

  • Maintain accurate records of each client's license details, including renewal dates and license terms.
  • Use HubSpot and Acumatica to track and manage contracts and license information.
  • Notify clients well in advance of their license and contract renewal dates.
  • Provide clear and timely communication, including SOWs, CRs, CSAT Survey (Acumatica), and renewal reminders through emails, notifications, or other preferred channels.
  • Clearly outline renewal options, including pricing, terms, and any changes to the license agreement.
  • Work with internal stakeholders and Address and resolve client complaints or concerns.
  • Assist clients with billing inquiries, invoicing, and payment processes.
  • Work with Acumatica CS leadership at Kensium and Gather feedback on client experiences and feedback about the services offered.
  • Send regular newsletters, update clients on product releases, and provide proactive notifications.
  • Invite clients to share testimonials, participate in case studies, or refer new clients.

Core Competences

  • Work Experience: 1yr. -3 yrs.
  • Excellent soft skills and a propensity for relationship-building.
  • Passion for customer service with an innate sense of service and empathy for customer’s needs and requirements.
  • Excellent leadership, communication (written and oral), and interpersonal skills with the ability to facilitate and influence direction.
  • Strong organization, communication, negotiation, and presentation skills.
    Affinity for learning with a deep personal commitment to continual improvement.
  • Holds self to the highest levels of professional code of conduct, ethics, and values, presenting accurate information at all times.
  • Self-driven, self-motivated, and well-prepared to thrive and scale.

What’s in it for you?

  • Competitive benefits with the fast growth path.
  • Career coaching and mentorship to help you manage your career and develop professionally.
  • Wide spectrum of opportunities to grow your career across a variety of clients.


* Please remember that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that the employee needs. In addition, duties, obligations, and activities may change at any time, with or without notice. 


Sound like you? Apply Today.

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