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IDN Global: Providing Safety & Security with a New Adobe Commerce Website

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Adobe Commerce (Magento)

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Custom ERP Integration

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Geolocation & Language Selector

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Enhanced Search

About IDN

IDN, Inc. is a family-owned security lock and distribution provider operating through a network of owner-operated distributors across North America. Formed from the merger of H. Hoffman Company of Chicago and Armstrong’s Lock and Supply of Atlanta, GA, IDN now has 50 physical locations across the United States and Canada, offering a wide range of security services to wholesale customers.
Three photos showing low-angle views of men's casual shoes: white sneakers on dry grass, green canvas sneakers on a white railing, and white sneakers with black accents on a wooden deck.

Overview 

With operations spanning two countries, IDN needed a modern, fully integrated eCommerce solution that could serve both U.S. and Canadian customers with a localized, intuitive shopping experience. Kensium partnered with IDN to deliver a fully upgraded Adobe Commerce site, enhanced with geolocation, advanced search, and ERP connectivity—streamlining operations while improving customer experience.

Customer

IDN Global, Inc

Industry

Wholesale

Platforms Used

Adobe Commerce, ERP Integration,  Custom B2B
Features

Screenshot of the ShoeBacca website homepage showing categories for women, men, kids, and accessories, featuring images of various shoes and backpacks.

Challenges 

Upgrade & Customizations
Needed to migrate to the most recent Magento version with tailored features to improve business management and customer service operations.
Multi-Country Operations
Required separate U.S. and Canadian storefronts with a consistent design but localized experiences, including language support for French-Canadian customers.
ERP Disconnection
Website sales and location data needed to integrate directly into the ERP to track inventory, shipping, distribution, customer data, and accounting.
Tablet and two smaller device screens displaying Shoebacca online store with shoe listings, categories, and product details on a red background.

Kensium Solutions 

1
Geo-Based Websites
Implemented geolocation to automatically direct visitors to their nearest location, along with a language selector for French-Canadian customers.
Smiling warehouse worker wearing an orange hard hat and holding a tablet, standing between shelves filled with boxes.
Smiling businesswoman using tablet with floating icons representing workflow and financial concepts.
2
Intuitive Navigation & Enhanced Search
Added a persistent navigation menu during scrolling and a predictive search drop-down displaying product availability.
3
Smart Catalog Presentation
Developed product tiles displaying images, product numbers, and reference details, with a product comparison tool to assist purchasing decisions.
Person holding a tablet displaying charts and graphs with an infinity symbol overlay containing a blue droplet and a colorful paper airplane.
Hands typing on a laptop keyboard with a sequence of logos below showing a transition from one brand to eBay.
4
Location Finder Tool
Built a searchable location map for all U.S. and Canadian stores, allowing customers to find security services and locksmith assistance by address, zip, or province/state.
5
ERP Integration
Connected both country-specific sites to IDN’s ERP for real-time inventory, order, and customer data synchronization.
Man in a warehouse looking at a tablet with three circular icons showing refresh, store, and inventory on the right side.
Tablet and two smaller device screens displaying Shoebacca online store with shoe listings, categories, and product details on a red background.

Outcomes & Impact

The upgraded platform enhanced both customer experience and operational efficiency, allowing IDN to scale its online presence across North America while maintaining localized service excellence.

+3.4%

Average Order Value

+5.6%

Online Revenue

+4.2%

Conversion Rate

Client Testimonial 

Since 2020, Kensium has been an invaluable partner in developing and evolving our Magento2 cloud solution at IDN. Their expertise and dedication have consistently exceeded our expectations, making them a cornerstone of our eCommerce success.
Kensium’s deep technical knowledge in connectivity and integration has ensured our platform operates seamlessly, supporting our complex operational needs with stability and efficiency. Their team’s development capabilities are top-notch, delivering robust, scalable solutions tailored to our evolving business requirements.
Moreover, their managed services have been instrumental in maintaining our platform’s health and security. Regular health checks and proactive patch upgrade alerts have helped us stay ahead of potential issues, ensuring minimal downtime and optimal performance. Their proactive approach and responsiveness give us confidence that our eCommerce infrastructure is well-maintained and future-proof.
Overall, Kensium’s blend of technical expertise, proactive managed services, and commitment to client success make them an exceptional partner. We look forward to continuing our collaboration with them as we grow and innovate.
Chip Gettler
IT Manager - IDN

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