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American Kennel Club: Streamlining E‑commerce with ERP Integration

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Shopify Plus

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Sage X3 ERP

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Boomi Integration

About American Kennel Club (AKC)

Founded in 1884, the American Kennel Club (AKC) is the leading authority on purebred dogs in the United States. Beyond its role in canine events and breed standards, the AKC manages extensive merchandising and e‑commerce operations, delivering dog‑related products to consumers nationwide. With a strong brand heritage, the AKC required a scalable, integrated digital commerce solution to support its growing online business.

Overview 

AKC partnered with Kensium to connect its Shopify Plus store with its Sage X3 ERP. The organization needed a solution to synchronize product, order, and financial data seamlessly across platforms while ensuring the e‑commerce experience aligned with operational and reporting needs. The integration required not only accuracy but also flexibility to manage vendor‑specific rules, delayed order processing, and complex reporting requirements.

Customer

American Kennel Club (AKC)

Industry

E-commerce

Platforms Used

Shopify Plus | Sage X3 ERP | Boomi Integration

Implementation Partner

Kensium

Challenges 

Disconnected Systems
Shopify Plus and Sage X3 operated independently, causing delays and errors in inventory, pricing, and financial reporting.
Vendor-Specific Complexity
AKC’s fulfillment process involved multiple vendors. Orders required selective routing, where only items associated with the “AKC Fulfillment NC” vendor were sent to Sage X3.
Manual Product Data Updates
Sage X3 contained limited product attributes, requiring manual enrichment of product information in Shopify.
Financial Transparency
Accurate reporting of payouts, refunds, fees, and discounts across systems was critical for accounting and reconciliation.
AKC info

Kensium Solutions 

1
Shopify + Sage X3 ERP Integration via Boomi
Kensium designed and deployed a robust, middleware‑based integration, ensuring secure, scheduled, and reliable data flows between Shopify and Sage X3.
2
Product Catalog & Inventory Sync
Basic product data and stock levels were synced automatically from Sage X3 to Shopify, reducing stock‑out risks and eliminating manual updates.
3
Smart Order Routing
Developed rules to selectively send only “AKC Fulfillment NC” vendor products to Sage X3, maintaining operational control across multi‑vendor workflows.
4
Automated Financial Reporting
Implemented dual GL integration touchpoints:
Sales Report Sync:
Sent detailed order‑level amounts, including line items, shipping, taxes, discounts, and refunds.
Payouts Report Sync:
Captured Shopify Payments disbursements for accurate reconciliation.
5
Shipment Sync
Automated updates from Sage X3 to Shopify, including fulfillment status and tracking numbers, improved customer visibility.

Outcomes & Impact

Seamless Back‑Office Operations
Eliminated silos by synchronizing Shopify Plus with Sage X3.
Operational Efficiency
Reduced manual intervention for product, order, and payout management.
Greater Financial Accuracy
Automated reporting minimized reconciliation errors.
Customer Experience
Real‑time shipment visibility improved post‑purchase satisfaction.

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