Gorgias

 

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Gorgias Ecommerce Helpdesk

Gorgias is an ecommerce helpdesk that provides support to customers before they even visit your website. It allows you to centralize all support tickets in one place and displays customer data while you talk to them. Merchants can edit orders, modify subscriptions, and refund payments without leaving Gorgias Helpdesk. Gorgias also automates tasks like copy/pasting commonly asked questions to closing out tickets, allowing your support team offer exceptional support services.

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Key Features

Machine Learning

Gorgias integrates with Adobe Commerce (formerly Magento), BigCommerce, and Shopify. Save time providing support teams with the tools needed to manage orders -  duplicate, cancel, refund orders, manage subscriptions, and more, all in one central location.

Centralized Support Channels

Respond by email, chat, phone, SMS, FB/IG comments, Direct Messages, Twitter, and other applications from Gorgias, cutting down the time to respond and keep customers happy.

Automation

Gorgias automates 20-30% of the most commonly asked questions without sacrificing personalization.

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Personalization

Offer customers a personalized shopping experience by storing and providing customer information while customers browse and checkout. Increase conversions by turning visitors into shoppers with personalized checkout and support.

 

About Gorgias

Gorgias empowers ecommerce businesses to deliver exceptional customer service with a built-in multi-channel helpdesk software to help companies empower their customer support teams and leverage help inquiries into sales. Gorgias focuses on all businesses with an online and offline presence worldwide. It shortens response times, automates mundane tasks, and provides upsell opportunities within one solution.

 

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