Product Manager

EXPERIENCEAND SKILLS:

• Establish a feedback loop for products from internal users (Support/Implementation), and clients when applicable
• Develop product roadmap based on information from product owners, sales, and customer needs
• Work closely with the engineering team/product owners and manage the product backlog
• Build and manage process to determine a scoring system for product feature prioritization
• Prioritize the product backlog based on scoring, sprint velocity, and story development
• Ensure that the technical team is fully aware of the product backlog and the activities to work on
• Work closely with the shared and dedicated resources to develop the user stories for each item in the backlog, prepare proper release notes for each item that is included in the release and publish it appropriately
• Check in regularly with the development team to understand any open questions on the features and coordinate with the engineering team/product owners and Solution/Technical architects for solutions
• Responsible for the creation of product documentation and training content using AI tools.
• Provide direction to developers to improve the work output as it relates to product release, implementation, training, and documentation.
• Track product certification requirements and status; coordinate with partner POCs as necessary.
• Conduct product demonstrations for coworkers, partners, and clients
• Coordinate and contribute to product Marketing activities including product collateral, promotional videos and webinars
• Serve as a thought leader, staying abreast of trends in the support and SaaS industry, and prepares the department to scale in the face of company growth
• Proven ability to work pragmatically with a problem-solving attitude
• Proven ability to work pragmatically with a problem-solving attitude
• Uses judgment to determine optimal solution and seeks guidance on complex problems/situations
• Understands product development and ensures department’s adherence to the same
• Follows and passionately promotes quality best practices throughout the full cycle of the project
• Builds business trust in engineering – driving quality delivery
• Has clear understanding of various (SDLC & SCRUM etc.) development models

Preferred:

• Bachelor or master’s degree in computer science or equivalent
• Experience in IT product / project management – full life cycle
• 6+ years of experience across multiple roles (BA/Dev/QA/PM) in IT industry
• Significant client facing experience
• Experience with geographically distributed teams
• Proficient in verbal & written communications
• Bachelor’s /Master’s degree, bachelor’s or master’s degree in relevant specialization or equivalent combination of education and technical experience.
• Certified Scrum Master
• Certification in Product Development or Management
• Experience in managing teams across multiple time zones
• Good knowledge of tools like JIRA, JSM, etc.