About Avante Health Solutions

For over 35 years, Avante Health Solutions has been an industry-leading provider of medical equipment, service maintenance, technical support, and repair. There are seven different businesses under the umbrella of Avante. Each branch serves a specific set of medical verticals, including:

• Animal Health
• Diagnostic Imaging
• International
• Medical-Surgical
• Patient Monitoring
• Rentals
• Ultrasound

Due to the extensive number of services and products they offer, Avante needed a single management system. That's where Kensium came in. 

The Challenge

Avante Health Solutions was formed through a series of mergers and acquisitions. Because each division of Avante was previously a separate company, each division continued to utilize its old processes. From customer service to inventory, there was no standard process in place, which negatively impacted customer service. As a result, they decided to consolidate as one unit – Avante.

Our Solution

Avante was committed to migrating to Acumatica for its robust library of both pre-built and custom modules. They chose to partner with Kensium to consolidate all branch systems into one cohesive solution. As a result, Kensium identified the 6 elements required for the project to be successful.

1. Cross-training - Avante needed to learn Acumatica so they could successfully collaborate on this huge, complicated project. They invested in resources to learn the product like training and classes, as well as working closely with Kensium to become Subject Matter Experts in their new ERP, Acumatica. In turn, Kensium spent huge amounts of time listening to Avante to learn about their businesses and industry needs, and the challenges they faced, including with the competition.
2. Data -  With more than a dozen different systems, they often serviced the same clients. Millions of records had to be cleaned, organized, and consolidated, which took a tremendous effort on everyone’s part.
3. Migration - The first site migration was crucial as it set the template for all the other sites. The phase 1 Go-Live process was designed so it could be repeated successfully. This ensured that migrating the second and subsequent companies would require less effort and Avante’s staff could handle more of the work.
4. Testing - The template from the first go-live enabled a detailed knowledge transfer to the Avante team. This was critical to speeding up the migration and establishing Avante’s independence. It also ensured that if new companies were added to the system, they could be merged into the Avante infrastructure efficiently. 
5. Reporting -  Kensium needed to build customized, comprehensive reports for Avante. This reporting had to reach across all branches to provide a single source of truth for the departments that serviced multiple branches. This 360-degree view led to increased efficiencies and capabilities across the company.
6. Consolidated Systems - Kensium helped consolidate all Avante Health Services systems to create shared service models. Accounts Receivable, Services, Sales, and other shared departments could optimally service all the company branches, simultaneously. 

The Results

Since implementing Acumatica, Avante Health Solutions has experienced incredible results. Their new employee onboarding process has been reduced by approximately 50%. What used to take a month or two, now takes weeks for new employees to start working independently. In addition to reducing onboarding time, the audit process now takes 75% less time to collect information and gather data. They are able to render a more accurate audit in much less time. 

One of the most impressive results for Avante Health Solutions is an 80% reduction in servicing time using the Acumatica Customer Contract module. All these things have been made possible by Avante’s extensive use of the Acumatica platform, with over 80% of their staff having a product license and accessing it regularly.

“We partnered with Kensium because they had the expertise and ability to meet our complex needs. In addition, their team proved to have the capacity needed for us to execute on an accelerated timeline successfully. We appreciate the urgency shown each time we reach out to Kensium for assistance since we launched.

- Stephen Goodbar, Avante Health Solutions

Since the initial Go-Live, Avante has continued to leverage the platform. They're developed new, innovative solutions around Project Accounting, Field Services, Rental Processing, and Commission Processing. Avante is using Acumatica as a platform to scale and innovate in the healthcare industry with big plans for the coming years.

Avante's improvements have reduced the need for additional resources including the elimination of time-consuming tasks or overly-complicated tasks. To further improve communication and collaboration, Avante Health Solutions streams custom dashboards across big-screen TVs in each branch to provide transparency. This method of company-wide communication is the most extensive use of Acumatica Dashboards that Kensium has delivered to date.

Why Kensium

Acumatica was the right system to manage their business. Acumatica ERP's robust APIs, ease of customization, and flexibility to connect disparate operations seamlessly allowed Avante to fully integrate its business functions into a single system. Kensium implemented the following Acumatica modules to help Avante streamline their system.

Are you struggling to manage your business with multiple systems that aren't connected? Find out how Kensium helps businesses create a single source of truth for their operations. Contact us today to speak with one of our Customer Success team members.