Magento, now Adobe Commerce, is a platform recognized for its remarkable processing power and impressive flexibility when it comes to customization, but that doesn’t mean it’s invincible. With thousands of extensions and more than 250,000 developers, there are countless moving parts within the Adobe Commerce ecosystem. Between the operating system, database, web server, PHP, Adobe Commerce, and the extensions, it’s common for updates and patches to be released daily. Still, many web stores fail to implement the necessary changes to remain secure. With the help of a partner to maintain and service your Adobe Commerce website, you realize the following benefits.
PREVENTION IS CHEAPER THAN RECOVERY
While hiring a partner or monitoring the Adobe Commerce community for updates on your store and its extensions can seem like an inefficient use of resources, investment in the well-being of your store is vital. Rebuilding a sizable, personalized eCommerce website following an attack can cause tens of thousands of dollars, not including the damage it may have caused to your customer relationships and reputation. Depending on the nature of the breach, customer data and financial security can be compromised. In addition, because consumers are more likely to communicate about a negative experience than a positive one, you will lose business from affected customers and those with whom they share their expertise through face-to-face conversation, reviews, or other mediums.
If you don’t have a partner ensuring your store is secure and updated by implementing the latest changes, it is vulnerable to attackers, incompatibility, and errors due to outdated code. An unpatched store doesn’t require malicious activity for things to go wrong, and if they do, you’ll be facing the costs of rebuilding the website – and possibly your image. To ensure an up-to-date platform for your eCommerce operation, you can choose a partner who guarantees to monitor and improve your store with patches as they become available.
INTRUSION CAN HAPPEN TO ANY STORE
Some assume the largest companies in the industry are heavily armored to fend off attackers – and they are. However, events in the past have shown us that trusted and prepared companies have experienced data breaches of their own. As a result, these companies lost hundreds of millions of dollars, customers' personal and financial information, and an unquantifiable amount of customer trust.
What stops medium-sized businesses from being susceptible if retail and technology giants fall victim to intruders? Unfortunately, not much, with most business owners simply assuming that their server providers maintain the safety of valuable information.
Even the most patched-up site can be vulnerable to hackers, as they could exploit an unpublished vulnerability across the various components involved in running a website. However, the risks of a security breach can be reduced significantly by having active monitoring and patch management protocols.
WHAT DOES A GOOD SUPPORT AND MAINTENANCE PACKAGE LOOK LIKE?
While it’s tough to tell a business owner which support package or partner is right for them, we think it’s safe to say what a solid support package should contain. It should, at a minimum, include the following:
- Around-the-clock availability of technical resources
- 24×7 website monitoring
- Notification of updates and applying them to the site as they become available
- Notifications on new versions of extensions
- Certified specialists
Aside from providing maintenance and support services for your store, Kensium performs integration, development, and design services – proving we know Adobe Commerce from the inside out. In addition, stores that choose us as their partner receive a team of experts dedicated to getting the most out of your store while keeping it secure and updated.
RELIABLE PARTNERS ARE AT YOUR SIDE
Many Adobe Commerce developers offer to optimize your site or give your store the latest functionality improvements, but that’s a one-time deal. Kensium, a certified Adobe Commerce Partner, goes the extra mile to ensure your store is maintained – even after the initial implementation. We actively look for new releases and updates and begin audits on our customers’ websites to determine whether their site is affected by the new changes. We tweak your infrastructure to fit soundly with the latest patches and performance updates, so you don’t have to be worried about site safety or functionality.
Through agreements inclusive of constant monitoring, those with certified Adobe Commerce skills can decipher code and view errors and irregularities in real-time. Without a knowledgeable Adobe Commerce specialist looking after your store’s well-being, harmful instances in your store can go unnoticed, limiting the site’s efficiency and speed.
Kensium is devoted to keeping clients current and satisfied. We offer responsive 24/7 support to customers who need help with their stores because an eCommerce website never closes its doors. Our team of designers, developers, and SEO experts is trained in all areas of Adobe Commerce, meaning we can fulfill any maintenance or upkeep request to your specifications. Contact us today and let's talk about how we can help you keep your Magento site healthy.