Facilities

As a provider of diverse KPO solutions, Kensium offers a range of State-of-the-art facilities with the objective of helping clients to re-invent their businesses and compete successfully in a dynamic marketplace.

Our world class offshore offices located in Tier 1 cities, Hyderabad, and Chennai (formerly Madras) in India have all the following facilities to help you meet your business goals.

• Convenience of Travel: The cities where our operational centers are located are state capitals
• They are connected to the rest of the world through world class International and domestic airlines. All the metros in the country are connected by luxurious public transport, along the sprawling highways with panoramic view of the countryside
• World class infrastructure: The presence of multi-national companies such as Microsoft, GE, and IBM, in the same cities is a testimonial to the fact that the standards of infrastructure in the country are unparalleled
• Availability of skilled and talented workforce: Many prestigious universities in the country have created highly skilled youth and the multi-national companies in the metros have honed them for their skills into efficient work force through their employ
• Employees: Kensium does not utilize contract or temporary employees, and every single person on the production floor is a full time employee, who furnishes all of their personal information which is verified. In addition, the employees are required to sign a confidentiality agreement, and acknowledge policies mentioned in the employee hand book (attached here)
• Urban life style: As the world is getting smaller with the 21st century amenities, a confluence of Eastern and western cultures prevailed over the life styles in India. Metros in India offer affluent urban lifestyles keenly guarded by traditional and local values
• Stable Political Environment: India is the largest democracy in the world with an impressive history of stable political environment. It has taken giant stride towards becoming the leader in global enterprise and globalization.
• Time zone: The difference of almost 12-hours in time zone between the continents is yet another advantage that allows optimal use of time and resources

Our operational centers offer the following features highly secure environment with multiple levels of physical and data security

Physical Security:

Physical Security is one of the most important aspects Kensium takes very serious about.

• Security personnel are deployed at all entry and exit points. Every person entering the office premises is required to sign-in in an employee/visitor register
• Production floor is protected by a digital card scanner (an RFID scanner, with Employee Badges containing the RFID code) that allows only the authorized persons into the production room. This access data is active for 3 years
• Employee Badges contain a Photo ID, along with emergency information and the RFID chip inside.
• Only authorized movement of material and people allowed and recorded in an inward/outward register
• Mobile phones are not allowed into the technical or production room

Data protection and Data security:

Data is exchanged with clients over a dedicated internet connection, via an E-1leased line. The E-1line is not encrypted, as it is a dedicated 1:1 connection coming from the bandwidth service provider ending directly at Kensium's doorstep. However, this is a secure channel based on the type of connectivity which requires dedicated hardware to be configured individually at Kensium's office as well as at the exchange to send/receive the data. Data from clients is loaded to a dedicated Linux-based FTP server located in California, US. Data is then downloaded to the local server at Kensium's operation center via a secure FTP (SFTP) protocol, which is built on SSH-2 protocol. In addition, Kensium also has a SSL enabled server that uses 128-bit SSL certificates for transferring data (this requires the client certificate to be setup at the client). These options are available on two different servers that are used for transferring data.

Access Control:

Access to information and business processes is controlled based on the requirements of business and security and security measures have been taken to prevent unauthorized data access.

• Internet access is restricted to the server/technical room, and computers on the production floor are not connected through internet
• A proxy server logs any public network or internet access from within the facility
• No external disk drives such as floppy, CD readers/writers are allowed on any of the computers on the production floor
• All computers have USB ports disabled to prevent access via USB-based mass storage devices

The USB ports located at the front of the computer chassis is physically disconnected, and the ones that are located at the back of the computer which are directly present on the motherboard are disabled on the BIOS, which is password protected.

• Input devices such as Keyboard/Mouse are connected via a PS/2 interface.
• Each employee is provided with a unique login with industry standard login/password restrictions.

Malicious Programs/ Virus/Worms/Trojans

All Servers and desktops on the network are protected via Anti-Virus software that is constantly kept updated with the latest virus database.

Critical windows, and other related software updates are distributed to the desktops via an Update Server (Windows Update Server), and all machines are kept up to date with the latest patches and security updates.

BCP:

In case of emergency all facilities are connected, capacity can be re-routed to an alternate service delivery location.

Data Network:

Each facility has redundant network connectivity with multiple service providers of Redundancy and Network

Voice Network:

All voice communication is done via VoIP, with traditional voice lines for backup

Servers and Workstations:

All the servers and workstations are sourced from international vendors with a local presence that allows them quick resolution of issues

Power:

Redundant UPS with battery backups for all locations in addition to standby generators. The entire office is connected to the power system via a 50 KVA UPS with a 2 hour battery backup. In case of loss of power, there is a backup generator that can be started within the 2 hours of UPS backup time.

State-of-the-art facility with built-in redundancies for Power, Telecom and Data Storage All servers have RAID 5 configuration providing for the maximum redundancy. If the server itself fails due to a power failure, or motherboard failure, there will be downtime while the server is restored, and the data is taken care of.